So here we are today....gearing in for Teka to arrive tomorrow. I have a babysitter all lined up so I can go pick her up at the airport 2 hours away at 2:00 pm.
She gets a call tonight, 'Sorry ma'am, but your flight has been cancelled'. WHAT? CANCELLED? Are you going to get me a new flight? 'Um.. no ma'am...you'll need to call United for that' So she calls United...'Sorry ma'am, you need to call US Airways about that' ..... This went on for 3 hours...yes, 3 hours. Finally they found a flight for her...leaves there at 2:30 pm, but doesn't get here until 11:30 pm...bleh! She called customer service to file a complaint and the lady in the complaints department was ruder then all the others. Here is what happened: ........ i asked to speak to a supervisor to see if i could get anything out of it.. she was so short and rude. and i was like , you know,,, if you wanted to keep a customer you think you would do something to help out . she was like yes i usually do. but your case is different i can't upgrade and im not going too.. i was so mad i hung up on her.......... This was United and US Airways. This is also not the first time they have messed things up with our flights. I will never fly with them again....PERIOD!
No comments:
Post a Comment